Find answers to the most commonly asked questions. If you still have questions, please do not hesitate to call us at 1 (888) 564-3230

Find answers to the most commonly asked questions

What is the DecisionOne Dental Plan?

The DecisionOne Dental Plan is a licensed discount medical plan that is offered through participating DecisionOne Dental Plan providers. The participating DecisionOne dentists in your area have agreed to charge plan members at a discounted rate for dental services rendered in their office. In order to access the DecsisionOne Dental Plan the discounts, you must become a member of the Plan by enrolling and paying the low annual membership fee. The discounts are applied at the time of service and you pay the dental office directly for all dental services provided. DecisionOne is not insurance, therefore, no exclusions, limitations, or maximums apply. Also, there are no claim forms to submit, or waiting periods for those services you need right away. You and your family can use the plan as often as you would like.

How Does DecisionOne Dental Plan Work?

The DecisionOne Dental Plan contracts with participating dental offices to provide members with access to savings on a variety of dental services. In addition to the set fees included in the plan, participating providers have agreed to discount their usual and customary fees (UCR) by 20% provided these ADA codes or services are offered in the office. The UCR can vary by location.  Dental Plan highlights and membership advantages include:

Membership Advantages

Full mouth X-Rays NO CHARGE

Oral Cancer Screening NO CHARGE

Immediate plan activation

Low yearly membership fee

NO waiting period

NO annual maximums

NO claim forms to submit

NO pre-existing condition exclusions

Includes Cosmetic & Specialty Services

After enrolling in the DecisionOne Dental Plan, you may print your ID cards by logging into your membership account from the plan website, Member Login Portal.  You will also receive a welcome letter and ID card(s). A DecisionOne Dental Plan Description of Services/Disclosure form can be found online in the Member Services portal or on the Support page. If you wish to receive on by mail, please call 1 (888) 564-3230.

Who accepts the DecisionOne Dental Plan?

Active plan members can use their plan membership at any affiliated DecisionOne Dental office. A list of the dental offices that accept the DecisionOne Dental Plan may be accessed through the plan website, or by calling a Customer Service Representative directly at 1(888) 564-3230 Monday – Friday from 7 am – 7 pm CST.

How soon can I start using my plan?

Once you have enrolled in the plan and your payment has been successfully processed, you may begin using the plan immediately. The quickest way to enroll is through the DecisionOne Website ( and clicking Join Now, or by contacting a DecisionOne Customer Service Representative at 1(888) 564-3230. We can enroll, process your payment, and provide you with your membership ID number within 3-5 minutes. You may also enroll at a participating dental office or by U.S. mail.

How often can I use the plan?

You may use the plan as often as you wish. There are no limits on how often you and your family can use the dental plan as long as your membership is active. As a Member, you will pay the discounted fee to the dental office for the services provided.

How long is the membership active?

Your DecisionOne membership is active for 1-year. The 1-year lasts 365 days from the enrollment date. DecisionOne memberships do not automatically renew at the end of their term. We do not keep your credit card information on file. All Members will be notified via U.S. mail, email and by phone prior to their membership termination renewal date of their option to renew. 

Can I add additional family members on to the plan at a later date?

Yes, family members may be added to the plan at any time.  If you sign up for “Family Plan,” all members of your immediate family currently living in your household can take advantage of the discounts. This may be done through the website or by calling a dedicated DecisionOne Customer Service Representative at 1(888) 564-3230. Please note, the new member(s) added will keep the same termination date as the subscriber regardless of when the member was added. If adding a member to the plan changes your plan type, you simply pay the difference. The difference in price is as follows:

Individual Plan upgrade to a 2-Individual Plan Amount Due: $20

Individual Plan upgrade to a Family Plan Amount Due: $40

2-Individual Plan upgrade to a Family Plan Amount Due: $20

What if I already have insurance?

The program provides discounts for services or treatment for patients without dental insurance.  If you have dental insurance, you should discuss with your participating dental provider.

When will I receive my ID cards?

Once you enroll with DecisionOne Dental Plan you may print your ID cards immediately by logging in to the online Member Portal.  As a member, you will also receive a welcome letter with your ID card in the mail within 7-10 days of your enrollment date. Please contact us at 1(888) 564-3230 if you encounter any difficulties accessing your account.

Can I use the DecisionOne Dental Plan at any dentist?

The dental provider must be a participating provider in the DecisionOne Dental Plan. A list of dental offices that accept the plan may be viewed on the plan website or by calling a DecisionOne Customer Service Representative at 1(888) 564-3230.  You may select any participating provider from the network and may change network providers at any time.

What if I am referred out to a specialist?

You will receive the Plan discounts by going to a participating provider. Please verify with the office if they are referring you to a specialist to confirm if they are a participating provider.

Can I be denied participation in this plan?

No, there are no restrictions on participation, regardless of your age or conditions which existed prior to your enrollment.

How do I get additional ID cards for my family members and/or replacement cards?

DecisionOne Dental Plan members can login to their online account. Within the Members Services page, membership ID cards can be printed and upgrades to add-on additional members may be processed. If you do not have access to a computer or printer, please contact us at 1(888) 564-3230 to request additional or replacement ID cards.

How do I cancel my plan?

You will have thirty (30) days after joining to cancel your plan and receive a refund of your enrollment fee. If you cancel, you will be charged a $15.00 processing fee, which will be deducted from your refund.  However, no cancellation will be permitted if you or any eligible family member received discounted services from a Network Dentist during this 30-day period.

To receive your refund you must return to The CDI Group all identification cards that were given to you and your family members, along with a written request for the refund.

With easy enrollment and instant savings, DecisionOne Dental Plan gives you access to 20% off dental services. Simply present your card at your appointment and your discount will be applied. It’s that easy!